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DIAGNOSTIC / SUPPORT CENTER : VISTA/WIN 7+ USERS


IMPORTANT INFORMATION FOR VISTA, WINDOWS 7+ O/S USERS

On occasion you may come across an application (such as Guru) that, when you come to launch it, refuses to launch due to insufficient user permissions. You may experience errors ranging from data driver errors to missing or unregistered OCX files.

When this happens it usually indicates that Windows requires your permission to launch the application. in this situation it is advisable to use the Run as Administrator option.

By using the Run as Administrator option you can allow this application to run once without the need for full administrator privileges.

1. Locate the applications icon or short cut and Right click on it.

2. From the Drop Down Menu select the Run As Administrator option




3. Now click the application icon or short cut and it should run

4. When the User Account Control (UAC) message appears enter the appropriate credentials if you are logged on as a standard user, and click the Submit button

5. If you are the Administrator and UAC is not configured to always require credentials, just Click the Continue button and the application should start.

Note: Administrator access is only required when adding/removing add-ins and registering the DLL during the initial installation. Once these items have been completed, you no longer have to run Guru with administrative rights.

WINDOWS 10 TREE CONTROL ISSUE

When using Windows 10, if the Guru Console appears where the tree view appears blank (other than the + symbols), then perform the following steps to correct the problem:

1. Open your Windows Services windows from the Administrative Tools menu located within the Control Panel.

2. Locate the "Touch Keyboard and Handwriting Panel" service and STOP it from running.

Your tree view should now work correctly.
 

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