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Performing a successful CMMS implementation depends on many important variables. Whether it's reviewing your existing business processes, creating a software installation procedure, converting your existing data, or creating a detailed training plan, many items must be considered to ensure the highest possibility of a successful implementation.

We offer many professional services to help address these issues to provide a smooth and successful implementation. Our team of project managers, consultants, trainers, and developers have the experience to help you in any aspect of implementation and/or system development.


If you have any questions regarding any of our services, please contact us for more information.



IMPLEMENTATION SERVICES

As with any new extensive software implementation, there are many aspects that must be taken into consideration. Even the best systems can fail if the necessary steps aren't taken to address critical problems.

We offer a complete range of implementation services to help you maximize the opportunity for a successful implementation. We can take the lead, or participate with your implementation team. We have a dedicated and knowledgeable staff to help guide you through the process.

We can handle implementations of any size.



SOFTWARE INTEGRATION

Do you have an existing system that you would like to integrate with Guru? If so, we can help you with all aspects of integration. Whether you want an application to use some of Guru's built-in functions, or to have Guru interface with an external system, we can provide seamless connections between applications.



DATA CONVERSION

We can provide data transformation services to import your existing data into Guru. Whether your data resides in databases, spreadsheets, text files, as well as non-digital formats. We can also export your Guru data into various formats so it can be imported into other systems.



CUSTOMIZED ADD-INS

We at Cedesta are committed to ensuring that our system fulfills the needs of your business. If there is something you would like to see added to Guru, whether you have a new business requirement, or simply an idea that you would like to see, just contact us to begin a free consultation to discuss your requirements.



USER TRAINING

Implementing any new system into a business requires training of key personnel. We can offer you on-site training classes to be performed at your facility, or remotely via an online training session. We'll set up the training material around your specific requirements and schedule.



3RD PARTY DEVELOPMENT

Are you an avid programmer/developer who is fulent in programming ActiveX components in Visual Basic, C#, C++, or any other programming language that supports ActiveX development? If so, you can become a certified developer of your own Guru add-ins.

By becoming a certified developer, you will learn the techniques and development requirements of converting your own applications into a Guru add-in, including:
  • Understanding the interfaces between the console and add-in.
  • Generating a GAM file.
  • Utilizing the Guru DLL to enhance your application.
  • Marking your add-ins on our web site.

Learn how easy it is to create your own applications and interfacing them with Guru by utilizing our standard class object template.

If interested, please contact us to request a free Add-In Development Guide to learn how you can use the power of Guru within your own applications.



CUSTOMER SUPPORT

We take great pride in providing superior customer service. Our goal is to handle each situation promptly and to ensure that your dealings with us is an enjoyable and lasting one.

We offer different levels of customer support:

E-Mail Support

Everyone (both clients and non-clients) can request assistance via e-mail. All responses are usually addressed within 24 hours.
Clients you have purchased our system are given HIGH PRIORITY status and these requests are handled first.

To send a customer support request, click here for details about contacting us via e-mail.

Telephone Support

Customers who have purchased our system are provided with telephone support for a defined number of days defined in your license details.

All customer-related service calls require a valid customer identification number.


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